Shipping Policy

Thank you for shopping with Aurelton. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are processed after successful payment and subject to product availability and verification.

Processing times may vary depending on the product, supplier, order volume, and other operational factors.

Processing time is separate from transit time.

2. Shipping Destinations

We currently ship to the destinations available at checkout.

3. Shipping Costs

Shipping charges, where applicable, are displayed during checkout before you complete your purchase.

Shipping costs may vary according to the delivery destination, order contents, and selected shipping method.

4. Estimated Delivery Times

Estimated delivery times depend on the destination, shipping method.

These estimates are provided for guidance and are not a guarantee of delivery by a particular date unless expressly stated otherwise.

We will communicate any material delivery issues where required by applicable law.

5. Order Tracking

Where tracking is available, tracking information will be provided when available.

Please allow the carrier time to update its tracking system after dispatch. If your tracking information has not changed for an extended period, contact us with your order number.

6. Customs, Duties & Taxes

International shipments may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.

Responsibility for these charges depends on the shipping arrangement and applicable law. Any applicable information about additional charges will be provided where required.

Customers should check the import requirements applicable to their destination.

7. Incorrect Addresses

Please check your delivery address carefully before completing your order.

If you notice an error, contact us as soon as possible. We will try to help, but changes may not be possible once an order has entered fulfillment or has been dispatched.

8. Delayed, Lost, or Damaged Orders

If your order appears delayed, cannot be located, or arrives damaged, contact us at 

support@houseofaurelton.com with your order number and relevant details.

We will investigate the issue and explain the available next steps in accordance with our obligations and applicable law.

Please do not assume that a parcel is lost solely because tracking has not updated for a short period.

9. Contact

For shipping questions, contact:

Email: support@houseofaurelton.com

Please include your order number to help us assist you.

10. Applicable Rights

Nothing in this policy limits any consumer rights that cannot lawfully be excluded or restricted under applicable law.