Returns & Refunds Policy

At Aurelton, we want you to have a clear and straightforward shopping experience. This policy explains how to contact us about returns, exchanges, refunds, and problems with an order.

Your statutory consumer rights remain unaffected.

1. Contact Us Before Returning an Item

To request a return or report an issue, contact:

Email: support@houseofaurelton.com

Please provide:

• Your order number.

• The product you wish to return.

• The reason for your request.

• Photographs, where relevant to a reported defect or damage.

Please wait for the applicable return instructions before sending an item back. Returns sent to an unconfirmed address may be delayed or misdirected.

2. Change of Mind

Return eligibility and the applicable process depend on the destination, type of product, and circumstances of the purchase.

For eligible purchases, the applicable return period and conditions are:

Where a return is accepted, we will explain the return address, required steps, and any applicable return shipping arrangements.

Nothing in this section removes a right that the law gives you.

3. Faulty, Damaged, or Incorrect Items

If an item arrives faulty, damaged, or different from what you ordered, contact us promptly with your order number and details of the issue.

Where useful, include clear photographs of the product and packaging.

We will review your request and explain the available remedy, which may include a replacement, repair, refund, or another remedy required by applicable law.

You will not be required to waive your statutory rights to resolve a product issue.

4. Exchanges

If you would like a different size or color, contact us to ask about availability and the applicable procedure.

Exchange options depend on stock availability, supplier arrangements, and applicable law. Where a direct exchange is unavailable, we will explain the alternatives.

5. Refunds

Once a return or refund request has been reviewed, we will communicate the outcome and any applicable next steps.

Approved refunds will be issued using the original payment method where appropriate and legally required, unless another method is agreed or required by law.

The time needed for the funds to appear in your account may depend on your bank or payment provider.

6. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return, the applicable policy terms, and consumer law.

We will explain any applicable costs before you proceed with a return where required.

Customers will not be charged for remedies where such charges are prohibited by applicable law.

7. Non-Returnable Items

Any exclusions must be clearly identified and legally valid.

No exclusion in this policy limits statutory rights concerning faulty, misdescribed, or otherwise non-conforming goods.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible with your order number.

An operational cancellation may not be possible after fulfillment has progressed. However, this does not remove any cancellation, withdrawal, or other rights available under applicable law.

9. Contact

For returns, exchanges, and refunds:

Email: support@houseofaurelton.com

Please include your order number in your message.

Thank you for choosing Aurelton.

We are committed to handling customer enquiries fairly and in accordance with applicable law.